Frequently Asked Questions

Frequently as Questions

ORDERING QUESTIONS

I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

 

I keep getting an error that says, “Zip code does not match billing address.” Why is that?

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.

 If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

 

RETURNS AND EXCHANGES QUESTIONS

How to do a return or an exchange?

Returns and Exchanges
In an effort to be a more sustainable business, each product is made especially for you as soon as you place an order. As such, all sales are final, so please be sure to check the size charts provided. If you order a Large but you should have ordered a Medium, get bigger. They're also great for re-gifting -- don't be selfish!

Making products on demand instead of in bulk helps reduce overproduction, so thanks for saving the earth or whatever. Now thanks to these shirts, you won't have to save yourself for marriage.

 

International Orders

We have no control over customs fees and they vary from country to country. Customers are responsible for paying all customs fees. 

 

SHIPPING QUESTIONS

How quickly do you process and ship your orders?

We take pride in our shipping speed. The majority of our orders shipped out of our warehouse on average within 1-2 business days! For certain products, fulfillment time is typically 2-5 business days, not including the shipping duration once the product leaves our warehouse. Our products are warehoused in multiple locations, and as such, multi-item orders may arrive in more than one delivery. Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day.

Due to the high volume of orders during the Holidays and any sales events, please expect additional delays in the shipping of your orders. During peak sale season, the delivery of your package(s) may take a little longer. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.


How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 


How long will it take for my order to arrive?

 

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

  

Domestic shipping:

  • USPS Priority Mail Express - 1 Business Day
  • USPS Priority Mail - 2-3 Business Days
  • USPS First Class Mail - 4-5 Business Days 

International Shipping:

  • USPS Priority Mail Intl - 5- 15 Business days depending on the country
  • USPS First Class Mail Intl - 2-5 weeks depending on the country
  • DHL - 1 Week depending on the country


The cut-off time for same day shipping for Second Day and Overnight Orders is 10am PST. Any orders placed after that time, will most likely be shipping the following business day.  

Do International orders have to pay custom fees?

We have no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees. 

 

How to contact us:

If you have any questions about your order, please feel free to email us at support@dommerch.com. We are open Mon-Fri from 10am to 5pm PST.

 

What are your customer support hours?

We are open Monday-Friday 10am - 5pm PST excluding holidays and weekends.

Is your ordering system secure?

Yes, we have a very secure ordering system.

 

What payment methods can I use?

We accept all major credit cards and PayPal.

  

GEAR & APPAREL QUESTIONS

How often do you restock your apparel?

Please follow Dom Mazzeti’s Vlogs to stay up to date on restocks and launches. 

Do you have a sizing chart?

Different products have different sizing in regard to the fitting requirement. We usually state in the product description of how the items fit. Please feel free to reach out to us at support@dommerch.com for advice on sizing.